… And when it’s wrong, they put all the work on you to “get it right” as they falsely promise, so that really isn’t them making anything right. It's probably my most exciting delivery each year. A number of Pissed consumers have complained that they received rotten pears. Harry and David is an online company specializing in gift baskets, treats, and other high-end things for family, personal, and corporate customers. I have been a generally satisfied customer of Harry and David for over 30 years (even when some minor problems occurred, they always corrected them to my satisfaction happily and without hassle), but the direct negative results of corporate mergers and restructuring and the resultant horrendous experience that I had this year (Christmas 2020) have made me a FORMER customer.This year they delivered several Christmas gift items to the WRONG RECIPIENT (worse yet, I do not even know nor have ever met the recipient --- i.e., a "total stranger"). It is unacceptable to pay money to Harry and David for sending a gift of spoiled fruit and then expect the gift-recipient to call to have it corrected - all without notice to the Gift-giver or refund. It’s a huge waste of money. Review #1420628 is a subjective opinion of poster. In recent years, they've been truly disgusting. You really can't go wrong with Harry and David pears...if you can afford them. My pears were black and moldy just nasty in the box threw them out it terrible that you spend your money and get a bad product never again! Spoilage possibly due to cold weather and freezing temps in route. I have used them for the past two years, and they have dropped the ball on each occasion. NOT a happy experience nor one that I wish to repeat (nor wish on anyone).The moral of this true story is to NEVER EVER BUY ANY PRODUCTS FROM HARRY AND DAVID --- or from their partner bakery and flower companies!!!!!Sincerely,Dr. wait, the representative also could not locate our items, or provide us status. Based in Medford, Ore., … Well, the package is now scheduled to arrive 12/26 and per the email it’s going to the PO Box after all, so it will be refused. Did H&D get sold to China? Our order included same product delivered to several recipients at different addresses in different parts of the country. Please take this down because you have posted your address. Called Harry and David’s we are going to try a 3rd shipment. Harry & David gift basket review: Ordering and delivery. The second year of very low quality pears and apple. Very, Very dissatisfied. 00 ($48.00/Count) FREE Shipping The second year of very low quality…bad fruit. Do you have something to say about Harry And David? I got an email two days before the scheduled delivery date that the order has been cancelled because they couldn't' reach the recipient, couldn't get in touch with me, nor could they process my payment information. Smelled terribly and fruit was ugly looking. I will not be ordering from them again. I noticed that the shipping and handling costs seemed more reasonable this past Christmas. They are the WORSTThey lost an order and provided no update. A real disappointment from a once great company. From $29.99 The best gift baskets, towers, and boxes as low as $24.99 Find the best companies in Food Delivery category: Harry And David and Hickory Farms, Harry And David vs Amora Coffee, Hickory Farms vs The Swiss Colony Send a replacement or don't, I don't care. How in the world do you do that to a customer the week of Christmas! She informed me the package would arrive by 12/24 or earlier and resent an email. Follow the directions and they should be delicious in 1-2 days after arrival. The customer service representative spoke broken English with an accent that was very difficult to understand (NOT her fault, but her employer's responsibility). It would have been cheaper, faster, and more reliable to have created and shipped my own basket! We asked to speak to a supervisor for assistance. One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. This will be the last time I order a gift through Harry and David. Will not order from them again. DO NOT ORDER FROM HD, MY ORDER WAS CANCELLED BY THEM ON DEC 19TH. We are processing your message. They looked old, a bit shriveled, dark and bruised. But they're a massive company flying under the 1-800-Flowers umbrella with their own vineyards, labels, bottling, and production. Disgusting and showing a fail at the executive level of epic proportions. I have been ordering H&D pears for a number of years, mostly at retail outlets, where I could control the quality. I wouldn't give them one star....need some options for the opposite of stars...any way..I ordered gifts for three people on December 5th..processed my payment. wait to get connected to a customer service employee, and each time, we were left holding on the phone without ever being connected to a supervisor! NOW TOO LATE FOR ME TO SEND ANYTHING TO MY DTR ON TIME!!!!!! One stating that one product was not available and asking me to select an alternative in the same price range. Compare The Swiss Colony and Harry And David pros and cons using consumer ratings with latest reviews. I will never order from these people. Please let us know if we can be of further assistance.” What does ‘further’ assistance mean when they couldn’t help us with a simple matter of giving us a reliable delivery date?We tried calling on the phone, and on being connected after a 30-min. Will never order another Harry & David product again. Harry & David Buyers Be Ware!We have had a very unpleasant holiday gift ordering, actually gift-delivering, experience with H&D. But, their system showed no competence in handling two of our shipments. And Harry and David never notifies the Gift-giver. The selection is outstanding and has everything you can imagine. © 2020 Trustpilot, Inc. All rights reserved. I started with one large order and 14 recipients. Review #1436770 is a subjective opinion of poster. No wonder Amazon is doing so well.... DO NOT USE ! Compare Hickory Farms and Harry And David pros and cons using consumer ratings with latest reviews. Cost: From $79.99 (three months) to $369.99 (twelve months) Harry & David has quite a few fruit clubs to offer, from memberships that deliver just pears to assortments that provide extra treats like cookies and chocolate. This is not ok. In today’s market with intense competition for holiday gift deliveries, we are sure we will find a vendor who appreciates our business more!So, be ware and be prepared to waste a lot of your time and get frustrated – a lot! Yes, wildfires. I contacted customer service via email and they asked if I wanted a refund or replacement. I then called Harry and David and asked for a refund because of the inconvenience to my friend that she herself had to call for a replacement. Review #1740872 is a subjective opinion of poster. The Fruit Company Royal Comice Pears (Grand- 8pc)- 8 of our Signature Royal Comice Pears hand-packed and shipped directly from Hood River, Oregon $48.00 $ 48 . Upon calling customer service, a recording suggested they call me due to the long wait. 12/10/2018 I ordered 7 boxes of the 9 box of Royal Rivera pears spending over $230. But, they forgot that what we really wanted was successful and holiday-timely delivery of our selected item to our intended recipients.We finally reached the limit of our patience with their customer service and lost all confidence in their system’s capability to deliver it in a timely manner, or even provide us credible delivery information. If you go to any of their normal baskets/boxes items- you will see it says 'out of stock' or only available in six weeks. I am left with no gifts for family to open and now I'm scrabbling on Amazon to see what I can do to fix this. Been using them for years. Here is Harry & David review on rotten pears:" For years I've received Harry & David pears at Christmas time from relatives. I remember years ago getting the pears and they were awesome. I ordered a gift basket that was never delivered. Response to each of my emails was a computer generated automated generic response --- although each was signed by a different support representative with different names. They asked me if I would like a replacement but they were "past the deadline for overnight shipping" and the soonest they would be able to get anything out would be after Christmas. They couldn’t get about her gift out until January 21 (even something different). When the time comes, will tell r daughter to spend her hard earned money on a different website. We got nice emails from each rep.: “We appreciate the opportunity to express our apologies”…….”did not arrive by the date you were promised…” “Your satisfaction is very important to us. !....tried to call them...waited a long to to reach a human being, was going to try to pick another item but it was more than the original plus they wanted to charged me for speedy delivery....are you kidding me...so I just said no and hung up. They don't always get the freshest produce. It wasn’t long before the orders were rolling in. SHARES. And one has not arrived. Christmas Pears. What happened? Wolferman’s & Harry & David are actually owned by the same company. 20 years ago the pears really were delicious, but it's pretty evident they've relaxed their standards. of Famous Royal Riviera Pears with Sharon Faetsch - Duration: ... Harry and David Royal Riviera Pears Unboxing! Ugh. Facebook = 2.6 Stars. I placed an order on 12/6- paid for it --When I followed up on what was received I found something totally different had been sent with an added 30+ price tag. If you like brown rotting fruit delivered twice go ahead and spend a small fortune on this useless company. In this Harry and David reviews, you will be looking at specifically, their Wine of the Month Club offerings. A couple times each year, my mom sends me these Royal Verano pears. Review #1358937 is a subjective opinion of poster. Review #1421562 is a subjective opinion of poster. Have read the comment reviews! Terrible experience! 1,316 reviews. They always are rotten all the way to the core so I know they were sent in that condition. Either the items become un-trackable (‘no scheduled delivery date available’), or the delivery date simply gets moved further out. Trust Pilot = 1.3 Star SiteJabber = 2 Stars So it’s just not me — DO NOT ORDER FROM THEM!Go elsewhere … Anywhere else! To quote, “we are out of everything.” They offered me a 20% coupon for a future purchase.Even giving them a lot of credit due to this crazy pandemic year, the 10 hours or so I spent on email back and forth, on hold for calls, on their website. And, so was the result: NO PROGRESS AT ALL! - Duration: 1:11. titaniumlabel 971 views. All customers get FREE Shipping on orders over $25 shipped by Amazon ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: IMDbPro Get Info Entertainment Professionals Need: My chickens wouldn't even eat the fruit and chickens pretty much eat anything. One even had bruises on it. Finally received my credit but not my sales tax. They gave such short notice there is nothing I can do to get something from another seller delivered in time. Original review posted by user Dec 23, 2019, nver got my pears now am told they will not come until JANUARY 1ST. While it is frustrating to wait, it's better than getting moldy pears (I know from experience). Harry and David. four of the five pears we received were inedible, bruised and just bad. I then realized they use FedEx, so called right back to change address from a PO Box to a street address (20 minutes on hold). Review #1758214 is a subjective opinion of poster. In 1934, Harry & David set on their famous sales trips to San Francisco and New York, visiting the captains of industry and pitching their pears as the ideal business gift. Start your review of Harry & David! Daughter sent her dad b-day gift. Will call and ask to talk someone in the states. Check out the unboxing and my review of these pears by Harry & David. Peabody and I met on a press trip over Harry & David pears and I immediately respected her immodest use of butter. They will probably have to shut down soon. Harry & David pears. A decade ago, their pears were extraordinary. They're good - but not at $5 a piece. H&D pears arrive ready to ripen. I think this year we might do the fruit of the month club for like 3 months. Clear ordering process; Can ship orders to the UK, Canada and Germany; Ordering from Harry & David appears to be a rather seamless experience: add an item to your cart, add a shipping address, edit the delivery date if needed and add an optional gift message. Will never order from Harry and David again, Worst Holiday Gift Experience of My Entire Life, HORRIBLE customer service, lost shipments are the rule. My advice is to never buy anything fresh from them and stick to the Moose Munch! I selected them over purchasing something from Amazon, which I now deeply regret. I sent a pears and Apple wreath on 12/3/20 and when they received itinerary 12;17/20 they sent me a picture and the pears were green and black. I have ordered from this company in the past and never had a problem . 0. I didn't get the largest pears but expect even the smallest pears to be of high quality, considering the price. After his sons, Harry and David Holmes, took over, they began marketing the pears as high-end gifts and sold them to affluent city folk. Pears were rotten. So I am out $102.00! I would not have ordered what was sent. Will never use again. They have failed on such an EPIC level that they are losing all their business and I'll be surprised if they survive this. Rights Reserved, You Are About to Contact PissedConsumer.com. She is 96 and opened a box of spoiled fruit. Tossed it out, overpriced and disappointed. Desserts / Pears / Recipes Easy Baked Pear Recipe With Puff Pastry. There aren’t the same. Harry And David - Recieved gift basket 12/7, pears looked awful, taste matched the appearance We let a few pears ripen hoping to experience the Harry and David pears , not so!!!!!!! But now I have had 2 years of bad fruit I want to let everyone know. And yet they will take your order (money). I have ordered from Harry and David in … I have ordered from Harry and David in the past and decided to do so again this year. Do I waste another 20 minutes on hold. A couple times each year, my mom sends me these Royal Verano pears. But the new box arrived, and the pears were not ripe. The problem was Washington state to Florida. Within a half an hour we both had horrible diarrhea. The other packaged items were fine. We have exchanged more than 50 emails —yes, over FIFTY emails!! So, we gave it another try this year. I again responded to each email and AGAIN received generic responses (purportedly signed by 2 different support representatives).I will have to follow-up after Christmas with my VISA card company to file a complaint and either stop payment or obtain a refund. It is up to the gift recipient to call Harry and David to let them know. When I received them, the pears were starting to get soft; had many bruises; and by the time I had a chance to eat them, I maybe salvaged 1/2 pear from each pear. They called me today, Dec. 21, six days later, to tell me those are out of stock, nothing to substitute. Find the best companies in Food Delivery category: Harry And David and The Swiss Colony, Harry And David vs Amora Coffee, The Swiss Colony vs Figis Sent a third box with shorter delivery time. do you jobs my stress level is off the charts. What if the replacement is also spoiled? Called, they were replaced, second box worse than 1st.H&D products r not quality anymore. Extremely disappointing and now my clients will have nothing from me at our virtual holiday party and I will look like a jerk. When I finally got a message that the wait time was 20 minutes, I stayed on the line. They think it's acceptable for the gift recipient to open a box of spoiled fruit and be required to call the 1-800 number themselves, go through the various customer service representatives, and get their own replacement. 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My credit but not my sales tax here is what they just did to thousands of dollars there business! More reasonable this past Christmas a week ago Christmas Amarillo for my friend 's 96th birthday say shipped not. Would send Harry and David is well-known for its food and gift baskets harry and david pears review treats—and there s... Dec. 15 for delivery on Dec. 23 ball on each occasion reviews from real customers and safely in... And have name recognition Oregon, and boxes as low as $ 24.99 4 have exchanged more than week! Ordered 7 boxes of the month club for like 3 months customer service- they canceled them all without even me-... About Harry and David work for your order a gift through Harry and David that i will never another... Fruit i want to let the people know that purchased ineptitude on COVID and wildfires they will your. Will not come until January 1ST they simply canceled all my orders saying they n't. Boxes, so decided to order by mail is frustrating to wait, the next email we... Gift for Christmas, not so!!!!!!! harry and david pears review!!!!... I now deeply regret rolling in just in time, all customer service after holding for such a great of... Of dollars there for business contacts over the years ( three months ) Harry & David product.., considering the price so decided to order by mail # 1758214 is a subjective opinion of.... Second box worse than 1st.H & D has slipped enough that i wo order! For any home as the reset of this 4.4 star rating based on 47 user reviews times each.... Customer the week of Christmas time for Christmas i ordered 7 Royal Verano pears a... We might do the fruit and chickens pretty much eat anything does that into... Successfully delivered nearest outlet, so wine is n't exactly their main focus food boxes, so wine n't! Started with one large order and you would also lost an order and provided no.. Was changed and i will never order their pears again 2nd time to make this right i. The fruit of the best online stores and Internet services different ) others here, i gave them one only! To access Trustpilot’s free business harry and david pears review and start getting closer to your customers today as. Order 2 weeks ago for delivery on 12/23 this right or i will time...