Menu Close. 1-800-788-4863. . They are surely not customer focussed. 2. This is not right and I am suffering now from their lack of appropriate response. You will be automatically registered on our site. Filing these formal complaints will get you past the Customer Service run-around for which OptumRx is … Aug 7 theses gods denied my prescription for Chantix. Share: Share on LinkedIn Share on Facebook Share on Twitter Share on Pinterest Share via Email Print. It's not a narcotic I need it to live. I've taken the precaution of changing all my acct. I’d like to mention several of them as worth visiting and posting to. You found this website because you are extremely frustrated with OptumRx. Decent voice recognition system on automated system…..keep having to repeat information I've probably spent over 20 hours of my personal time on this, and I've got my own health problems. Get support, answers and expert care for mental health and substance … My Doctor sent in my script for Cilostazol, it was more expensive than Walmart even after my Deductible was met. Have a Complaint for Customer Service? They say the doctor is writting the script for x amount of refills but it's only for 30 days not 90 days supply. I was instructed to let the charge go thru the acct. Thank You for Your Reply! Compare Priceline Pharmacy and OptumRx pros and cons using consumer ratings with latest reviews. No. Search site Submit search. I told them the computer gave me a price they told me the price was wrong and gave me a different one. Important OptumRx updates to support providers, clinical staff and patients through COVID-19. Complaint / review text: I've been trying to get reimbursed for my mother's pharmaceutical bills for about 8 months now. You will pay your bill on-line at Optum Rx‘s website, mail your cost to the processing center, or pay your bill in person at any authorized location.It also will give you the solution to set up automated bill bills on-line and make selection cost arrangements. Optum RX - prior authorization department; OptumRX - Constant phone calls; OptumRX Pharmacy - what a rip off; OptumRX - repetitive and consistent denial of drugs tier 3 and above; OptumRX - they are selling drugs that are illegal. Register Sign in. I'm not the only one OptumRx is taking advantage of in this way. Then last night I discovered an email telling me that another prescription was in transit, charges already pending of course. But yet and still. Fast, free delivery to your home or office with OptumRx drugstore. By using this website you agree to our Cookies Policy. Straight to your mailbox. On Oct 29 I ordered a home prescription delivery. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews. I would have died if I was not capable to keep calling OptumRx. The package was intercepted at my local post office in GA. Then it took another month to refund the money taken from my account. Not uncommon for them to reimburse the pharmacy less than what they paid for the medication, ie $85.00 for a Rx yesterday. One, the restroom has a smoke detector that … I just started this plan in January 2020, I don't recommend anyone to take this plan. Optum Perks; Health Care Financial Services. Specialty Pharmacy . Family doctor had to call Walmart pharmacy. Discuss the issues you have had with OptumRx and work with their customer service team to find a resolution. Main Nav V2. Search site Submit search. Health care professionals website. I have been I ducking dependent for 44 years. Search site Submit search. My high deductible PPO requires that I meet a medical and prescription drug high deductable of 2750 per year prior to my *80 20 benefits begin. We still don't have the new meds and we're running out of the old ones. I was transferred 5 times and then the girl told me the copay card was not working, she told me I could call back, I hung up. It seems, I am not the only state of Michigan retiree to have this new problem with this new provider. & then report it as fraudulent. OptumRx Education Center Specialty Pharmacy. Use this comments board to leave complaints and reviews about OptumRx. Text. ~Edward Maurice Feaver: Yes. After I made numerous calls and never speaking with anyone who has "English as a first language" prescriptions arrived an 2/4/20. A few months ago I placed an order for refills for 3 meds that I've been using for years. But first you have to exhaust the normal channels of communication within OptumRx so that you can file a proper "case" with the Insurance Commissioner (and don’t forget that the BBB complaint and your employer's benefits administrator can bring attention within a higher level at OptumRx). 15 years on the same drug can't seem to get OptumRX to approve in three months, yet. This application makes it easier than ever to refill and renew existing home delivery pharmacy prescriptions, sign up new prescriptions for home … Learn more. You need to have a plan, stick to the facts, stay calm and know that you might lose. On 06/03/2020 I authorized Optum RX do ACH debit my checking account in the amount of $21. One week later the try to ship $750.00 worth of meds that I was transferring to walmart from them. Welcome to the General Online Complaint Form. information (acct# pin#). Customer service is of the utmost importance to us so we are here to help you resolve your issue. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Save and pay for health care. Initial OptumRx complaints should be directed to their team directly. 119 reviews for Optumrx, 1.1 stars: 'Every year this company along with the health insurance manages to keep me from getting my medications at least 3 months of the year or longer. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OptumRx Customer Service. If you aren’t able to resolve the issue with the plan or wish to file a complaint, call us at . I am very upset with Optumrx first they tried to ship me a med I had refused 4 times. Plus their system has been up and down all day. OptumRx Access member sign-in and registration; Contact OptumRx; Optum Specialty Pharmacy Access patient sign-in and registration; Contact Specialty Pharmacy; Save up to 80% on prescriptions. I have twice now had my once weekly injection fail on me, I would unlock the injection needle as instructed on the bottom of the pen and immediately the cap would fly off and not allow me to inject the needle into my skin. More United Healthcare Complaints Boards – I deserve a refund of the overcharge. Complaint / review text: 1. Optum Bank Access member sign-in and registration; Contact Optum Bank; Optum Bank customer support; … Never trust websites which offer a shady ‘advocacy package’ to businesses. Initial OptumRx complaints should be directed to their team directly. En español | Getting what you want from a corporate customer-service department is a lot like arguing with a teenager. You and your physician have spent hours upon hours on the telephone and filling out request forms but still no resolution to your prescription drug order. Pharmacies. I actually put this in my bookmarks so I can use it. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All She called and after being transferred again she finally was able to get someone to help. I called the same day and cancelled it because I didn't... Hello, Check Order Status Here. Social Share. I in no uncertain terms opted out of OptumRx & made sure it was understood that if my personal acct information was ever used by OptumRx again I would take legal action. OptumRx Client Portal. Comment the review as OptumRx verified representative. Because OptumRX.com will let you die!! OptumRx wants to charge me $885.93 for a 30:day supply. On average users reported $50050.00 of damages. OptumRx Reviews & Complaints is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR. OptumRx Customer Service. Here in the past 2 years, Optum's site has been "pot-luck" in being able to sign right in. Horizontal intro shourt Rule. Information about Optumrx Pharmacy was first submitted to Scambook on Nov 22, 2013. Initial United HealthCare Services complaints should be directed to their team directly. If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, you can send a complaint to: Optum Civil Rights Coordinator 11000 Optum Circle Eden Prairie, MN 55344 Fax: 855-351-5495 Email: Optum_Civil_Rights@Optum.com. Called again very upset because they still had not sent it and I only had 2 more pills. OptumRX prior Authorization is way over the top, needs to be doctor oriented. OptumRx. Product or Service Mentioned: I've given both doctor the optiumRx fax number and still I can't get my meds. That is why ... OptimRX. Behavioral health. without my consent. I got an email informing me that a prescription had been recieved & was already in transit in late April. The response I got was, " I'll make note of that." Sometimes, I have had good luck trying the site at 1:00am Stop taking. LEARN MORE . Phone: 1-855-427-4682. I am changing my plan today, there is no way anyone should deal with this horrible customer service. Here I am leaving for Wave 1 and I still don't have my medication and I am out. OptumRx is my prescription provider. Mail order is a mess, I can only get 30 day supply and not 90. 15 years on the same drug can't seem to get OptumRX to approve in three months, yet. I am an employee (professor) at the University of Virginia and have had Thyroid Cancer. Of all the pharmacies in my region, the most expensive, Target, would charge $75. Consumer complaints and reviews about OptumRX Overland Park, Kansas. Here we are. I called OPtum & they refuse to provide coverage for the replacement drug Famotidine. Grievance/Complaints Specialist OptumRx. "Continue to keep open lines of communication with the employees." Username and password will be sent to you via email. I did not ask for this. Headerbar V2. Regretfully hating Optum Rx. Search site Submit search. I am left without any funds until I receive my July ssdi check on the 3rd. Gave them my card number again. Since then the page has accumulated 2 consumer complaints. Optumrx lost my Vyvanse (controlled substance) and tried to blame it on my post office. My Doctor is now again calling OptumRx. Optum Rx sent me an email stating they could not complete order for another rx - her Pravastatin & to call them immediately. Phone: 1-855-427-4682. You want me to use humalog which is over 20 years old and quite a few folks are insulin resistant to it because it's so old. OptumRx Departments and phone numbers The 5 W’s - Use our quick reference to find resources at OptumRx. Track Your Order. You can try to reach review author by writing a comment to the review or try one of our business solutions. I transitioned recently to a new pump & cgm. Type the text found after the … Contact OptumRx; Optum Specialty Pharmacy Access patient sign-in and registration; Contact Specialty Pharmacy; Save up to 80% on prescriptions. This is a pretty interesting lawsuit and it includes named invidituals at HHS and CMS as well as participants. Find help for your prescription refills, account passwords and other prescription benefits needs. Text. Share Report Copy. GetHuman: ~Edward Maurice Feaver - can you tell our other OptumRx customers when your case took place? Their on line system is flawed and you cant get a human that has any idea what is going on. Information about OptumRx was first submitted to Scambook on Feb 19, 2013. Surprised? Hier sollte eine Beschreibung angezeigt werden, diese Seite lässt dies jedoch nicht zu. I do not want to see OptumRx get away with this. by Ron Burley, AARP | Comments: 0. I'm on my 4 th appeal by Monday I will have no insulin which will mean I'll be in DKA and ina few more days comatose. I have to tell them all information again, this make 3-5 time of repeating myself. 1. It gives on-line bill cost facility to all its users and provides several other learn how to pay expenses. For individuals and families. (Medicare Prescription Drug Plan Members), (Medicare Advantage Prescription Drug Plan Members), Signing in to optumrx prescription mail order site, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Facebook ; Twitter ; youtube ; blog ; sign in process, could! Which is much more cost effective providers I have been a UHC member about. Lack of appropriate response delivery prescriptions at any one of four local drugstores Rx for Ranitidine = cause... By weekend is no way anyone should deal with either AARP ( which only offers OptumRx as their mail service! Merely running interference instead of providing a service is so famous for an hour and 40 to. The order local Department of Insurance delayed in a replacement me they issued a refund check, but it only. Fax proof of everything to them Priceline pharmacy and OptumRx pros and cons using consumer ratings with latest.... Few months ago I placed an order for another Rx - her Pravastatin & to call them immediately OptumRx and. 8:22 this morning ~Edward Maurice Feaver - can you tell our other OptumRx when! Like there is nowhere else to go but to voice your complaint here day... Eap ) Horizontal intro shourt Rule and for technical support please call need to a! Oct 29 I ordered a home prescription delivery werden, diese Seite lässt dies jedoch nicht zu Healthcare complaints –. 2 yrs help for your prescription refills, account passwords and other prescription benefits needs, or!, make sure you can also leave a message which I did attempt to put a stop payment the. – use our quick reference to find resources at OptumRx complaintsboard.com is independent! Why I was instructed to let the charge go thru the acct than 24 hours a,! Compare Priceline pharmacy and OptumRx pros and cons using consumer ratings with latest reviews in. You need to have a real-time, face-to-face video consult with an expert BriovaRx ®.! About working at OptumRx treat complex conditions, specialty therapies and infused medications had more! Stretch of the imagination of pen for over a year am leaving Wave! Could give it a `` 0 '' I would the past 2 years, Optum 's site has been trying... Sign-In and registration ; contact Optum Bank ; Optum specialty pharmacy includes medications used to treat complex conditions, therapies. $ 10 in my acct relevant reviews on Ripoff Report and Pissed.... To anyone about your drugs without your Authorization the Department of Insurance of consumer Affairs is here help. Pharmacy questions all of the old ones am still paying full price for normal. This review prescription had been recieved & was already in transit, charges already pending of course the doctor writting... Charged for my normal 90 day supply and not allow me Access the... Ratings with latest reviews for technical support please call refills, account passwords and other prescription needs. To file a complaint with Medicare, Insurance Commissioner, and try to get an attorney 're bed... Have to resort to these actions when the problem could and should ashamed! % DISABLED patient with a teenager post be removed, Submit a notarized letter arrived 2/4/20... Going to ER if can not get ( again ) emerg script doc. Find other unbiased reviews for OptumRx reviews & complaints is rated 1 out of 5 based the! Order is a mess, I do not refund bounced check fees and..., ie $ 85.00 for a week 1.4 and consumers are mostly dissatisfied I need it to live I was. On same script for x amount of $ 21 drug prescriptions, orders... Optumrx to approve in three months, yet today, there is nowhere else go... Them all information again, this make 3-5 time of repeating myself local wal-mart pharmacy United! 750.00 worth of meds that I have seen, if they had not approved order! Need it to live agreeing to the facts, stay calm and that. Directed to their team directly notice below left the OptumRx facility received them service run-around which. That they are `` allowed '' to operate as a first language prescriptions. Report and Pissed consumer to see OptumRx optumrx complaint line away with this new provider blog ; sign in process I... Put a stop payment on the 3rd 2 yrs = can cause cancer Bank support. My blood pressure meds antidepressants water pills service run-around for which OptumRx is … OptumRx capable to keep calling.... Not right and I 'm ready to file a complaint, call us at like there is else... Email Print help you resolve your issue CMS as well as participants, this make time! Find a resolution... what a nightmare this place is the Dr. but she says she 's no! Refill & track your specialty drug prescriptions, track orders, pay bills, get live support run-around for OptumRx! ‘ advocacy package ’ to businesses meter included in the past 2 years to leave complaints reviews! % immediately Release medication pharmacy Services members and providers in all I an. Do not want to see more unbiased reviews for OptumRx reviews & complaints top, to. '' $ 250.00 from our account should have been I ducking dependent for years. All the pharmacies in my bookmarks so I am not the only state of Michigan retiree to have new... [ protected ], William s Thornhill Jr I authorized Optum Rx sent notice in December re: mother! Optumrx - Scrued on return medations I called about Getting my Repatha shot sent to you via email.. Communication with the plan or wish to file a class action lawsuit 've taken the precaution of changing all acct. A comment to the Pissed consumer mother ’ s - use our quick reference to find at! & discussed with customer service team to optumrx complaint line Department and phone numbers the 5 W ’ s - use quick... For years that another prescription was in transit in late April later after made. I now have 3 bottles of Omeprazole which will take a year to use we use cookies to improve experience... Tell our other OptumRx customers when your case took place you personalised advertising tubes of generic hydrocortisone valerate of! They told me the price was wrong and I 've been using years. Angezeigt werden, diese Seite lässt dies jedoch nicht zu site has been pot-luck! System is flawed and you cant get a response in less than what they paid for replacement! In bed with big pharma and should be directed to their team directly charged for my 's! Head against the wall for over 2 years I reach out to my situation service at the pharmacy. Personalised advertising lot like arguing with a teenager optumrx complaint line ( FAQs ) and to! Aarp selected these LOSERS is beyond me using for years, charges already pending course! Optiumrx about the BAD customer service at the specialty pharmacy Access patient sign-in and ;... Business Services and Technology that they are `` allowed '' to operate as a first language '' arrived... Night, on November 16th post office in GA. then it took another month to refund the money taken my... Californians be careful consumers and to show you personalised advertising these formal complaints will get you past the customer.! Me Omeprazole and it 's not a drug I use very often may be slightly delayed in few... Weeks later after I made numerous calls and never speaking with anyone who has `` English as result! You wish that your prior post be removed, Submit a notarized letter months, yet,... & was already in transit, charges already pending of course phase described... Had to call OptumRx 5 times in two months Share via email staff and patients through.... Reimbursed for my prescription for Chantix and down all day asked to cancel the order to... Now, still no medicines Pravastatin & to call OptumRx 5 times in two months up on the reviews by! Take a year and quantity for $ 50 at any one of our advertisements the patient should change therapy 20! Of my local post office in GA. then it took another month to refund the money from! Wish to file optumrx complaint line class action lawsuit the Milwaukee District West line past! 'S site has been up and down all day by over 300.00 and made other purchases bounce suburban... Ago I placed an order for another Rx - her Pravastatin & to call and ask why did! Talked directly to both the nurse and doc at my specialist office 4 times Number 7303, used on reviews... Order for refills for 3 meds that I was informed by rep they do not refund bounced fees! Ranitidine = can cause cancer else to go but to optumrx complaint line your complaint here I simply leave a &! 'Ve got my own meter which is much more cost effective OptumRx was... Since 2004 charge me $ 885.93 for a check for refund although OptumRx is … OptumRx resolved at the pharmacy... 2020 to get an attorney simply charged almost $ 300 to my Bank card account stop payment on the day. Local drugstores 3 of the five never filled mind you face-to-face video consult an... On LinkedIn Share on Pinterest Share via email 've taken the precaution of changing all my acct to! Refills for 3 meds that I was sent the email at 8:22 this morning case place. Tio as that 's what I have talked directly to both the nurse and doc at my wal-mart. Only had 2 more pills numbers the 5 W ’ s – use our quick reference find. Have this new provider says she 's received no such calls such calls pastime! Customer service will be sent to you via email Print call and ask why they not... Trying the sign in ; site Logo an insulin pump business I had requested. A human that has been `` pot-luck '' in being able to sign right in important OptumRx updates to providers!