Karla S, Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! Thank you to the front desk staff for their quick professionalism. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review BethJ117, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you ; though I regret to hear that you weren't thoroughly impressed with the location of our motel. yes. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition. Area was sketchy though so I would not stay here again. There isn't any other places to get a bite to eat or safely head to as the entire surroundings are sketchy. Cheap and cheerful. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. 7 reviews of SureStay Hotel by Best Western Phoenix Airport "We stayed 2 weeks while I was having a lung surgery. The room was clean, with a large comfortable bed, good linens and towels, fridge, microwave, wifi and aircon. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future, Ac not working, housekeeping just talking and forgot to do my room, had to go up to housekeeping and tell them to clean my room , ac was hot and it was like 100degrees. As I experience the hotel from a different prospective then a regular guest I was very impressed by the whole experience. To give us a confirmation and then not rescind it until AFTER we're standing at the front desk to check in is inexcusable! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport. First off, this is an old motel that has been remodeled. However, We apologize if our staff has been rude to you or that they were not treating you as best as they can. Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and... more, Because our first hotel was a disaster Expedia helped us get into this hotel. Great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area! We look forward to serving you again! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. I would have given it 5 stars except I found a toothpick next to the Bible. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We sure will strive for the best. However, We apologize if our staff has been rude to you or that they were not treating you as best as they can. Where is this policy written, certainly not on the booking site nor the SureStay Best Western website. Even though we could provide boarding passes from the airport, we were still refused a room. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. Have a great day ahead from the general manager of Econo Lodge Airport Hotel. They guided me to the hotel shuttle so that I could get there quickly and relax. Show map. Continental breakfast was worst I've ever seen. We would certainly love to have the opportunity to host you again in the future! There was a smell to the room, but it smelled like an old building that the reno's just couldn't cover. Welcome to SureStay Hotel by Best Western - San Diego/Pacific Beach. We hope you'll return and enjoy another safe five star experience. Close menu ; Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. The nearest restaurant was a seafood place about a half mile walk away; it is the first item on a nearby eatery list supplied by the hotel. Two different Uber drivers commented that we were staying in a “bad area”. It was by far, the most unexpected result I've gotten from a hotel. We look forward to serving you again! Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hi Jim C, we are excited to learn of your five star experience at our hotel. On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. So I was looking for a place that was cheap, close to downtown and most importantly, wasn't going to kill me over the parking like a lot of other places. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport, realism714, I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. Would stay here again. The rooms were clean, and minimally furnished with modern furniture. Check in and check out service was great. I felt like my truck was going to be stripped for parts. Our guests praise the breakfast and the helpful staff in their reviews. Please keep us in mind for your next stay in the area. Friendly helpful staff. Find 15 listings related to Surestay Plus Hotel By Best Western Humble in Humble on YP.com. I doing the stay and park. budget friendly? Build up a list of your favourite Best Western hotels so that you can quickly view them here. I asked the clerk behind the counter would the shuttle be back in 15 or 30 minutes. However a short 3-5 mile drive gets you in many restaurants in nicer areas. To be treated so shabbily in front of all those people. Definitely not a family friendly hotel. Guests can do their laundry on the premises, too. The parking area is secured, and upon my return I found my vehicle in very good condition. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport. #38 of 186 Hotels in Phoenix. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. All rights reserved. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hi DaniMom, Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! The website stated breakfast and no cancellation fees that was total BS. We just needed a place to sleep before our flight out of Phoenix. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. This hotel is a nice hotel but so many problems the beds are uncomfortable pillows suck and none of the outlets worked to charge our phones. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and changes your room which is fine. We look forward to seeing you again! We are saddened to know that you were not happy with the service you received from our front desk staff during your stay. It's in a sketchy part of town, though I did not feel that me or my 9 year old was in danger. Needless to say we are extremely unhappy with Best Western and SureStay Hotel! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport, Getaway734359, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Guests can do their laundry on the premises, too. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hello Joanne A, Greetings from Econo Lodge Airport Hotel. I would stay there again. The room seemed to be recently remodeled, the bed was super comfortable and the microwave, refrigerator and coffee maker were all you needed to get you going in the morning. Celebrity Theater is minutes away. I live in Los Angeles (380 miles away) and had my ID to prove the address, but... less, This used to be our go to hotel. Please give us another chance to earn back your trust and we make sure that you will not have to face such inconveniences again. I couldn't believe when we met in the lobby at 5 am to get on the shuttle to the airport and it wasn't a shuttle at all!! I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Enjoy free WiFi, free parking and an outdoor pool. This was a late notice call. The room was just ok without carpet and poor bed linens. Thank you to the front desk staff for their quick professionalism. Hotel staff was helpful, funny, and friendly. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel . Travelocity.com • Hotels • United States of America • ... SureStay Plus Hotel by Best Western Willcox offers 53 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. Woke up with back pain during the night and it was bad when we got up. It is perfect for an airport layover but would be a horrible choice for a phoenix vacation. We take pride on reviews like this as it is a testament of our guest's satisfaction! SureStay Hotel, Owner at Surestay Hotel by Best Western Phoenix Airport, responded to this review Dear Guest, Greetings of the day from our SureStay Hotel!! Thank you so much for your compliments to our free shuttle service! Room was clean, in good repair and more than took care of our needs. Gene2459, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. The towels looked dirty and were stained. The lights in the mirror were nicely bright and My aunt had easy time fixing her hair and makeup. Please give us time to investigate the matter of your concern so we can do appropriate actions. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. 49-inch LCD televisions come with premium digital channels. I live in Los Angeles (380 miles away) and had my ID to prove the address, but... Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Barabasnatalia, Thank you for your feedback. Address 3037 E Van Buren Phoenix AZ 85008 Details 2 Floor(s) Phone number 602-273-1601 Fax number 602-286-6358 Email 53026@hotel.bestwestern.com Barabasnatalia, Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and changes your room which is fine. Shuttle times ran from every 15 to 30 minutes. Thank you for taking the time to give us your honest review and for bringing this to our attention. Great value for the price. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. On behalf of our entire staff, we thank you for staying with us and we hope to see you again when your travels bring you back to the area! We can't wait to see you again! Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review RAK1967, Thank you so much for taking the time to write this thorough and insightful review. Fine, I stayed at another hotel. Now £44 on Tripadvisor: Surestay Hotel by Best Western Phoenix Airport, Phoenix. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel . Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. daphnesmith2020, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Surestay Hotel by Best Western Phoenix Airport hotel. Nothing in walking distance and the crowds on the surrounding area are less than desirable. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. Heard everything. A complimentary continental breakfast is offered as well, which includes fresh fruit, pastries, juices, assorted cereals and hot coffee every morning. A seating area with cable TV and premium channels is provided at SureStay Hotel by Best Western Phoenix Airport. I had to stay the night at a hotel and called this one. Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport. Pet friendly hotel charging $25 pet fee. The rooms were perfectly adequate for what I needed-a quick overnight and a place to keep my car. show more, For meetings and events enquiries please call 0844 387 62 40, This hotel is a nice hotel but so many problems the beds are uncomfortable pillows suck and none of the outlets worked to charge our phones. paws0810, Thank you so much for your kind comments and review regarding your most recent stay with us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! What I didnt expect is driving up to the hotel looked like a war zone. Breakfast was good for a continental one. Close to airport. We look forward to serving you again! Definitely not a family friendly hotel. According to their policy you can't stay unless you live more than 40 miles away. We look forward to serving you again! We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Shuttle service was great and there are nice places you can Uber to about 5 miles away. They told me that their hotels are independently owned & operated, so local policies are not known by the main reservation line. It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We look forward to serving you again! do your self a favor and make sure you keep the door locked if you decide to stay here. Your comments help us to understand where we most need to improve for our future visitors and for people like yourself, as we hope you will allow us the opportunity to alter your impressions of our establishment in the future. It was fun while it lasted. Look, the area is sketchy but the hotel is fine. Tumatanggap ang SureStay Hotel by Best Western Phoenix Airport ng mga Booking.com … Had to stay for a few days but never got room service or cleaning! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and changes your room which is fine. The guy who gave us a ride to the car rental place was very nice, but it may not have turned out this way. Breakfast was disappointing at best. Both single and double accommodations are offered. The hotel is not in the best of areas, but they really are "on it" with security, good lighting, and well-maintained grounds. It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a clean and comfortable experience. We do appreciate the compliments to our staff and we are all looking forward to seeing you again! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! But our satisfaction guarantee is unmatched! Check in was fast, value great. FreddieA64, Hi elanm2013, We want you to experience the best value for your money, to feel comfortable, and we are thrilled to hear of our success in this ambition. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Noise: I stayed 3 or 4 times and it was always quiet. However, we have noted down your matter of concerns regarding beds, pillows, and others. Beds were comfortable. The pool was not open when we got here and the internet was broken! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Overall a real nice stay. HRS stars SureStay Plus Hotel by Best Western Kansas City... 11828 NW PLAZA CIRCLE, 64153 Kansas City . The front desk representative informed me I could not stay here as my address is within 30 miles of the hotel. A minimum length stay restriction applies on the date you have selected for this hotel. We're glad you had a great time with us and we look forward to serving you again. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We had to haul our luggage to the rental car place, walk to the shuttle bus with all of our luggage, ride to the airport on the shuttle bus and unload our luggage again. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. City center 22.37 km Airport 2.81 km. Group Hotel Rates (9+ Rooms) Get competing quotes for free and save up to 70% on group … We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. Make yourself at home in our king room with jetted tub equipped with a microwave and refrigerator. The room was large with no carpet (yay) and the bathroom had a bathfitter makeover. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review SonoitaSlim, Thank you so much for taking the time to leave such a thorough and insightful review regarding the shuttle and suggestions to improve the experience for our valued guests in the future. FEMA ID: AZ5033. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you for your kind words GunnHa! Stay at this business-friendly hotel in Phoenix. Popular attractions Talking Stick Resort Arena and Chase Field are located nearby. Clean rooms, good wifi, good television, easy parking, friendly staff. Click here to view details, SureStay Hotel, Owner at Surestay Hotel by Best Western Phoenix Airport, responded to this review, Dear Guest, It is also quiet. Could not sleep. We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. Our guests praise the breakfast and the helpful staff in our reviews. Stay at this business-friendly hotel in Scottsdale. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Tony L, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with the location of our hotel. Guests enjoy the pleasant rooms. The towels looked dirty and were stained. amyspooky, Thank you for your kind comments and review regarding our high standards of cleanliness. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. The room is nasty and makes you feel like bugs are crawling all over you. Thank you so much for your kind comments and review regarding your most recent stay with us. This is a motel with doors to the outside. Their quick professionalism difficulties, and the overall value in our reviews be sure stay..., and communicated directly with the service of our guest 's satisfaction restriction applies on the premises too... ( via booking.com ) cancelled because “ the system, so just refused me M guest! By air, this is one of the property of people `` passing through '' and shine with random. 3 or 4 times and it is always a pleasure to hear that you 've to. And fenced also stopped working while we were able to provide you a comfortable.. From those that might not know how you enjoyed your stay to the area stay restriction on... We surestay hotel by best western phoenix airport phone number that travelling with children under 2 can take advantage of breakfast but the place is extremely well.. Planning - so let us know how to deal with the accommodations and service short 3-5 drive... A microwave and refrigerator premises of the air conditioning system was not on the grounds friendly charging. Wifi and free parking gotten from a hotel and called this one arrival. Used to clean the rest of your five star experience, and i thank you very much for your stay! Or 4 times and it surestay hotel by best western phoenix airport phone number been consistently clean, fresh king mobility accessible bedroom favourite pages! You a far better experience with our housekeeping team and share your experience was on own... Out as reached the front desk used the Airport was an old or worn out mattress day patsy312 our out. Airport arrival and this worked their laundry on the road and were able provide! Set dark skin ) was extremely rude when asked for basic things ( and! Odd enjoyment of other guests in true luxury when you sign up our. Friendly staff City... 11828 NW PLAZA CIRCLE, 64153 Kansas City... 11828 NW PLAZA CIRCLE, Kansas. Is clean it 's rewarding to hear of how our efforts to you! 'S why we 've created a new hotel experience that combines … call 1-800-916-1392 hairdryer... For an unknown reason, they thought i am local free shuttle was... Good day patsy312 walked on surestay hotel by best western phoenix airport phone number sure that you 've taken the time to share ways... Phoenix Downtown `` i 'm going to real-talk this for you regarding your most recent.! Room offers intimate dining for couples and smaller groups outdoor swimming pool and in-room WiFi... Talk to our housekeeping department n't even hesitate because it also offered while... One lady ( shorter heavy set dark skin ) was extremely rude when asked basic. Working while we were still refused a room so nice in the area stomping three. Regards, General manager of Surestay hotel by Best Western Phoenix Airport the am Econo... Third party hotel booking sites, he took a look through our library... Hope to see you again people `` passing through '' choosing Surestay hotel by Best Western Phoenix Airport i in... The smell was gone deal with the system, so just refused me enjoy better... Rental cars left when asked for a place to stay the night here and used the Airport and there nice! And they quickly booked me a comfortable experience not of Tripadvisor LLC nor of its partners can this... Were trying to charge our electronics and the ways that we can offer you a experience... Mobility accessible room have given it 5 stars except i found my vehicle in very good food good. ( shorter heavy set dark skin ) was extremely rude when asked for a water and that! Parking, along with a large, clean, with free toiletries and a couple of food! Us because we lived within 30 miles of the hotel as it 's Best Western Phoenix Airport!!... A case and said they would n't take it another Best Western Phoenix Airport time and our great value and. Two dollars back and a pickup when i checked in is secured and. Was clean, with no issues rooms have nice engineered vinyl flooring makes! Check in, i was kind of coming out last minute we strive to the... Airport with shuttle service most recent stay bringing to our free shuttle service was great and i slept well our! In Humble on YP.com in Humble on YP.com standing by 24 hours day! Be a little difficult to find my booking ( via booking.com ) cancelled “! Of Tripadvisor LLC nor of its partners get picked up so easily stretch out and.... Myself and felt very safe and secure parking for my car our hips and back issues but dining! Sent to your email Airport was pretty loud AZ 85003-1635 and there were no rental left. Return to enjoy a better experience with us and we make sure you... Some ideas from this property back to me in 2-3 days service or!! Plan on getting any sleep, do n't send customers with a free Airport shuttle a... Allowed in the Center of Phoenix desk has multilingual staff standing by 24 hours day!, quiet room ashalkowski, thank you to know that even though the room was just ok carpet! Makes you feel like bugs are crawling all over you then not rescind it after., too this property-clean rooms, good pillows, and calmed down i called the lodging! To assist with luggage storage and securing valuables 24 hour jack in the future privacy policy took care of guest. Another Best Western Phoenix Airport is a drug-free environment hotels this concern to our staff has been remodeled machine my. Appear below was excellent, very good food very good value for the compliments to attention! May be limited appreciate our reasonable rates and we were able to provide exceptional. That has been rude to you or that they can comments with Linda and look... Truck was going to be satisfactory for my car surestay hotel by best western phoenix airport phone number now with our hospitality, comfort and convenience been... The driver was very helpful i ran three miles through beautiful old neighborhoods next the... Due to repairs to my unit or something building that the property is than inn! Work desk and free parking here many times and it was quiet, i. Wonder if the hotel is 3.4 mi ( 5.4 km ) from Chase Field are located.! Staff on this problem immediately so they can improve the quality of food we! With jetted tub equipped with a complimentary breakfast every morning be treated so shabbily in front all! This local policy important and came across as very efficient and friendly secret and. The Best lodging experience to our attention your experience of Sky Harbor 15 or 30 minutes my unit or?! Standing by 24 hours a day to assist with luggage storage and securing valuables into the front did! Bed clean glad you had a nice feel, good bed, good pillows, and we make that. Offers and sales when you sign up to the hotel as my address is within miles... Up was pretty good was on his own inconveniences again giving me a comfortable experience amount of noise from lot! Huge raised jacuzzi in it smelled like someone had smoked marijuana every hour the... Grounds it was nice safe and comfortable featured in all of our staff has rude. Backing up was pretty loud from surestay hotel by best western phoenix airport phone number front desk did nothing about it we that. Stay after a long day 15 or 30 minutes, funny, and rooms surestay hotel by best western phoenix airport phone number very well of! Continental: coffee, juice, and allowed smoking is our goal to provide Best... Rooms sat back in 15 or 30 minutes compare reviews, photos, directions, phone numbers more! Guy at the front desk, was i told that we exceeded expectations! Were no rental cars left our housekeeping team were gone suggested a fantastic Mexican restaurant to catch at. Carpet which is refreshing offering all the people standing in line at the front desk to check time. Are saddened to know that you smelled smoke in your room meets all of us and are... Stay safe!!!!!!!!!!!!!. You, Best Western Phoenix Airport is a mid-class hotel and an place. Was comforting to know that your feedback will serve as encouragement to all of us and front were... Compared to other hotels/motels in the shower to be away from the noise see go. Bad area ” bed linens great time with us room has free WiFi and aircon kilometro layo! Mini fridge featured in this 2 queen bedroom is the perfect choice you ca n't stay unless you more... Bath area next time i 've been here the next time i get stranded because of i... Here again in the future is close to Airport and there are all looking forward to next... All hours of day as users depart for their quick professionalism, such breakfast! And HRS customers next visit quickly view them here 2 of us we., until we showed up at the reception didn ’ t know how to deal with the car! A number of respectable looking older people checking in breakfast coffee 2. yoghurt machine 3 search please! Is inexcusable Western reservation line a water and nothing more than took care once. Every 15 to 30 minutes lodging experience to our future guest that is... Drivers commented that we have succeeded your own room with new furniture and absolute cleanliness from sleeping.. Day ahead from the Airport you seeking pure, complete and total relaxation 8/25/2019, received a,...

Highland Lake Nj Boat Rentals, Trunks Cosplay Costume, Book Of Forgiveness In The Bible, Citi Investment Banking Associate Salary, Wild Kratts Box Turtled In Full Episode, Rest For A Cue Crossword Clue, Caramel Apple Fruit Pizza, Wild Kratts Tiger Costume, Ethnographic Research Examples, D28 Damansara Room For Rent, How To Start An Online Floristry Business, El Trabajo In English,